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Agile BPO Partner for Top Organizations

Customized contact center solutions to achieve your business goals.

Every organization in today’s world needs to provide exceptional customer service to ensure brand loyalty and repeat business. Meeting your customer’s queries at the right time in the right place is the cornerstone of a business’s success. At MK, we are specialists in providing highly customized customer-centric contact center processes which ensure your organization wins every time at every interaction.

At MK, we provide contact center solutions customized to help each function of your organization to achieve their key business outcomes.

  • CONTACT CENTER SOLUTIONS FOR BUSINESS DEVELOPMENT

    We support business development teams with solutions like telemarketing, direct marketing, inbound sales, demo scheduling, ticket sales support, help desks, event support, campaign management, customer acquisition and more.

  • CONTACT CENTER SOLUTIONS FOR CUSTOMER SUPPORT

    Our solutions for customer support include customer response services, medical answering services, product recall management, technical support, IVR services, delivery handling, refunds management, customer satisfaction surveys and more.

  • CONTACT CENTER SOLUTIONS FOR COLLECTIONS

    We provide customized solutions for recovery of bad debts and pending payments via our services like payment collection, customer tracking services, dispute resolution services, customer data sanity services and more.

  • CONTACT CENTER SOLUTIONS FOR OTHER FUNCTIONS

    We offer tailor-made business process outsourcing services to other functions of any organizations such as order taking services, product launches, 3rd party verification services, database services and more.

Results you can measure.

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Average reduction in repeat call rates for clients

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Average reduction in AHT for our clients

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Average increase in conversion rate for clients

RESOURCE CENTER

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

Contact Center Agents Performance: This Is How You Can Help Them Improve

MK Insights Contact Center Agents

Joey has been working as a contact center executive for over...

Mystery Shopping for BFSI: Your Own Supervisory Tool

MK Insights Mystery Shopping for BFSI

With the changing trends and the emerging needs of improved ...

You guys continue to add tremendous value to Customer Advocacy Team. Thank you

CEO / Director

CEO / Director

One of the leading American Universities

The team always shows a great balance of professionalism and engagement, via all channels of communication.

Sr. Manager – Quality

Sr. Manager – Quality

One of the leading Travel Portals

I would recommend MK to my other partner companies.

Manager – Quality

Manager – Quality

One of leading Entertainment Groups

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