IVR

Interactive Voice Response

Data Processing Services help businesses carry out the varied intricate processes of online transaction like data entry, validation, demarcation, roll-backs and monitoring in accordance with varied standards.

With a huge percentage of online transactions falling through, businesses are facing low customer retention and crippled reputation. We at MattsenKumar offer Data Processing Services, where we carry out the transactions, maintain database and ensure complete security of customers’ data.

With a pool of employees trained to request, entry and operate on data, we are ensuring compliance with varied security standard. By completing transactions under compliance and stipulated time, we help businesses command an unbeatable reputation.

How can we help with IVR?

Technical Setup & CRM Integration

By relying on the latest technologies and processes, we make it easier for enterprises to own and manage IVR systems. With our technical setup & CRM integration, businesses can render quality customer service at an affordable price.

Time-Based Routing

We help enterprises serve callers with time-based routing, which improves efficiency and adds up to quality customer experience. Investing in time based routing allows organizations to cater customers according to their

Multilevel IVR and Call Tracking & Analysis

Set-up a multilevel IVR system with our expertise guidance and cater to your customers all levels. With multilevel IVR system companies can help their customers through multi-channels including recorded automated response, auto-receptionist with multiple self-help features.

Call Tracking & Analysis can save companies from getting side-tracked. Quality analysis allows enterprises to discover falling processes and strengthen them.

What Makes Us Distinct?

  • Instant Setup

    With us, businesses can set up their IVR system instantly and start receiving calls from valuable customers. The setup process is fast-paced but it ensures proper integration; we ensure that setup empowers businesses to serve their callers effectively.

  • Cost Efficient

    Integrating IVR systems with CRMs cost-effectively is our USP. We rely on classified technical paradigms to establish a connection, ensuring instant setup at a lesser cost.

  • Personalized Experience

    We help companies improve customer service by customizing IVR systems for a personalized experience. Businesses can rely on us for ensuring that their customers are properly greeted and routed to agents at the earliest.