While 54% of consumers still rely on email for resolutions the rest expect businesses to resolve their issues within an hour. Handling emails consume a huge percentage of your employee’s valuable time.
Availing a real-time email support service allows corporations to handle all customer queries and concerns efficiently. Such email support services cater to quality resolution experience and increase customer retention.
Outsourced chat support services keep the agents readily available at the customer’s disposal, hence, improving the website’s overall bounce rate. This feature engages the customers at the personal level, thus, leading to a higher probability of improved retention and loyalty.
Skilled staff with a clear understanding of the ways to fulfill customers’ demands and expectations is an essential element to execute your back office operations successfully. Contact MattsenKumar today to streamline your back office operations.