Email & Chat Support

Email & Chat Support

While 54% of consumers still rely on email for resolutions the rest expect businesses to resolve their issues within an hour. Handling emails consume a huge percentage of your employee’s valuable time.

Availing a real-time email support service allows corporations to handle all customer queries and concerns efficiently. Such email support services cater to quality resolution experience and increase customer retention.

Outsourced chat support services keep the agents readily available at the customer’s disposal, hence, improving the website’s overall bounce rate. This feature engages the customers at the personal level, thus, leading to a higher probability of improved retention and loyalty.

Skilled staff with a clear understanding of the ways to fulfill customers’ demands and expectations is an essential element to execute your back office operations successfully. Contact MattsenKumar today to streamline your back office operations.

Our Email & Chat Support-Related Services

Customer Care

Our email and chat support services can simplify the process of delivering outstanding and exceptional customer support services to our clients.

Query Responses

The queries asked by the customers via email or chat are easier to track and resolve within the stipulated time and at par to their expectations.

IT Services And Technical Support

Any technical support requested by the customers via chat or email can be provided by the agents with the requisite knowledge, within the stipulated timeframe.

Price Quotes

Any concerns related to the pricing or discount of the product can be raised via chat or email. This, in turn, makes it easier to get these quickly resolved by the customer support agents.

Order Fulfillment

Since the customers can place their order via chat and email along with telephonic calls, the orders placed by the customers are easier to be fulfilled as per the requirement.

Pre-Sale And Post-Sale Customer Service

Any concerns raised by the customers before or after the sale of a product can be quickly resolved using the email and chat handle. These handles are available to provide the best support to the brand’s customers.

What Makes Us Distinct?

  • Place A Call Back Request

    With email and chat support, a customer may connect with an executive via chat or email and get a call back request placed. This is important as a query may not get resolved in one go. Getting connected with a customer care representative may help in attaining a reliable resolution for a real-time issue.

  • 24*7 Customer Support

    To deliver an enhanced customer experience, we have our agents deployed 24*7 to resolve any queries raised by our customers. Making these agents readily available to assist our customers at any point in time helps in making MK a customer-centric contact center.

  • Instant Response/Quick Query Resolution

    Whether a customer sends an email or connects with the customer support executive via live chat, he/she receives an instant response from the team. This, in turn, makes it possible for the customers to get a quick resolution for their query that may inspire loyalty towards the brand.