Your BPO Partner for Every Channel & Every Interaction

Meet your customer at their preferred channel at their preferred time meeting your preferred cost and productivity goals.

Every modern-day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real-time answers, and more. So at MK, we provide analytics-driven back-office services for handling your customers using their preferred channels.

  • Email & Chat Support

    Email and chat have emerged as winners in the race of the preferred channels for every consumer. Customers expect brands to be highly responsive on these channels and brands cannot even afford to miss out on this opportunity.

    Our 24×7 Back Office Services are seamless, well-defined, and cost-effective to help your organization to handle every customer query seamlessly and achieve your customer loyalty goals with ease.

  • Data Processing

    Data Processing between brands and their customers has increased multifold in recent years. These transactions always bear the threat of security lapses and loss of revenue generation opportunities.

    At MK, our back-office services are customized for every business and enable efficient transaction handling while minimizing fraud and risk, promoting regulatory compliance, and minimizing operational expenses.

  • Interactive Voice Response

    Organizations rely on IVR systems to speed up the call routing process and control their average hold time metrics. IVR helps businesses identify valuable calls and cater to them at the earliest.

    At MattsenKumar, we are bridging the gap between companies and an efficient IVR System. We help businesses find and implement the best interactive voice response system. With our expert services, enterprises can customize IVR to suit their business needs.

Results you can measure.

$0m

Cost savings through back office processes for clients

0%

Average reduction in time for back office processing for clients

0%

Average increase in productivity for clients

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Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

MK team was instrumental in transforming our customer support by taking over our chat team. The team has been consistently delivering excellent results for us.

Head - Customer Services

Head - Customer Services

Growing SaaS Organization

The role the team played when we were setting up our IVR system was praiseworthy. They not only were present at every step but emerged as a true partner for our IVR process.

Manager - Customer Support

Manager - Customer Support

BFSI Company in India

The highlight of our association with MK was the faster turnaround time and their focus when it comes to back-office operations. Starting with data entry, it has grown to chat support as well.

Manager - Customer Service

Manager - Customer Service

Leading OTA Player in Europe