Your BPO Partner for Every Channel & Every Interaction

Meet your customer at their preferred channel at their preferred time meeting your preferred cost and productivity goals.

Every modern day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real time answers and more. So at MK, we provide analytics driven back office operations support for handling your customers using their preferred channels.

  • Email & Chat Support

    Email and chat have emerged as winners in the race of the preferred channels for every consumer. Customers expect brands to be highly responsive on these channels and brands cannot even afford to miss out on this opportunity.

    Our 24×7 E-mail & Chat Support services are seamless, well-defined and cost-effective to help your organization to handle every customer query seamlessly and achieve your customer loyalty goals with ease.

  • Data Processing

    Data Processing between brands and their customers have increased multifold in recent years. These transactions always bear the threat of security lapses and loss of revenue generation opportunities.

    At MK, our transaction data processing solutions are customized for every business and enable efficient transaction handling while minimizing fraud and risk, promoting regulatory compliance and minimizing operational expenses.

  • Interactive Voice Response

    Organizations rely on IVR systems to speed up the call routing process and control their average hold time metrics. IVR helps businesses identify valuable calls and cater to it at the earliest.

    At MattsenKumar, we are bridging the gap between companies and an efficient IVR System. We help businesses find and implement the best interactive voice response system. With our expert services, enterprises can customize IVR to suit their business needs.

Results you can measure.


Cost savings through back office processes for clients


Average reduction in time for back office processing for clients


Average increase in productivity for clients


Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty Using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty Using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their

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MK is always willing to customize their service offering to us

VP – Operations

VP – Operations

One of the top Financial & Legal Organizations

Overall, the team are brilliant to work with and really work hard to help us achieve our objectives

Sr. Manager – Quality

Sr. Manager – Quality

Leading Telecom Company

Great Partnership

AVP - Supplier Management

AVP - Supplier Management

Leading BFSI Client