Every modern-day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real-time answers, and more. So at MK, we provide analytics-driven back-office services for handling your customers using their preferred channels.
Your BPO Partner for Every Channel & Every Interaction
Results you can measure.
How MattsenKumar Helped Leading Indian Retail Chain Achieve Success On Leading E-commerce Marketplaces
MK team was instrumental in transforming our customer support by taking over our chat team. The team has been consistently delivering excellent results for us.
The role the team played when we were setting up our IVR system was praiseworthy. They not only were present at every step but emerged as a true partner for our IVR process.
The highlight of our association with MK was the faster turnaround time and their focus when it comes to back-office operations. Starting with data entry, it has grown to chat support as well.