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Your BPO Partner for Every Channel & Every Interaction

Meet your customer at their preferred channel at their preferred time meeting your preferred cost and productivity goals.

Every modern day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real time answers and more. So at MK, we provide analytics driven back office operations support for handling your customers using their preferred channels.

  • Email & Chat Support

    Email and chat have emerged as winners in the race of the preferred channels for every consumer. Customers expect brands to be highly responsive on these channels and brands cannot even afford to miss out on this opportunity.

    Our 24×7 E-mail & Chat Support services are seamless, well-defined and cost-effective to help your organization to handle every customer query seamlessly and achieve your customer loyalty goals with ease.

  • Transaction Processing

    Transactions between brands and their customers have increased multifold in recent years. These transactions always bear the threat of security lapses and loss of revenue generation opportunities.

    At MK, our transaction processing solutions are customized for every business and enable efficient transaction handling while minimizing fraud and risk, promoting regulatory compliance and minimizing operational expenses.

  • Customer Contact Benchmarking

    Benchmarking is critical when it comes to determining operational efficiency and effectiveness, and allows you to evaluate how your call center is performing in comparison to your competitors.

    MattsenKumar’s analytics-driven benchmarking services are designed to identify and address any existing performance gaps, evaluate your operations against your competitors, and regulate operating practices to improve and measure up to the evolving business needs.

Results you can measure.

$0m

Cost savings through back office processes for clients

0%

Average reduction in time for back office processing for clients

0%

Average increase in productivity for clients

RESOURCE CENTER

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

Contact Center Agents Performance: This Is How You Can Help Them Improve

MK Insights Contact Center Agents

Joey has been working as a contact center executive for over...

Mystery Shopping for BFSI: Your Own Supervisory Tool

MK Insights Mystery Shopping for BFSI

With the changing trends and the emerging needs of improved ...

MK is always willing to customize their service offering to us

VP – Operations

VP – Operations

One of the top Financial & Legal Organizations

Overall, the team are brilliant to work with and really work hard to help us achieve our objectives

Sr. Manager – Quality

Sr. Manager – Quality

Leading Telecom Company

Great Partnership

AVP - Supplier Management

AVP - Supplier Management

Leading BFSI Client

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