Team Leader – Process Excellence

Role Purpose

Candidate will need to Identify and implement process improvement efforts for the business within the client PEX framework and within sound process improvement accepted disciplines and practices. Take responsibility and accountability for the successful utilization and results of the Performance Excellence program.

Key responsibilities & Accountabilities


  • Will be responsible to work as a client end representative and will be deployed at the client’s facility
  • Will be responsible to drive process and value stream mapping for client’s work flows/processes
  • Drive, Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction
  • Will be responsible to deliver on the project/ program goals while closely working with the clients.
  • Lead PEX programs and is accountable for the successful execution of the project. Accountability includes driving the project through various phases of the project
  • Partner with teams to identify improvements in efficiency, productivity & utilization
  • Drive elimination of process inefficiencies using business & analytical skills
  • Preparation of monthly project scorecard reports
  • It will be an added benefit to have an experience on business process re-engineering
  • Green belt six sigma would be preferred (trained or certified)

Education Requirement

  • Any graduate.
  • At least 3years’ experience working on assignments that involve analysis of specific business impacting data points and the presentation of results and recommendations, ideally with external customers

Mandatory Profile Requirements( Competencies & Skills)

  • Customer contact, ideally through working in contact centers
  • Experience in Quality improvement and providing support to both external and internal contacts towards process improvement will be preferred

Desired Profile requirements

  •  Experience from process improvement projects required
  • Excellent analytical skills: Review and provide direction on projects/ programs (Data driven approach) An enquiring mind, curiosity and desire to understand ‘why’
  • Excellent communication skills – Act as focal point for process, communicate with clients, service providers, and management
  • Exceptional attention to detail, accuracy and thoroughness
  • Well-developed presentation skills
  • High proficiency with PowerPoint and Excel
  • Good interpersonal skills
  • Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome
  • Ability to visualize and oversee the design of new concepts and ideas related to the broader
Job Type: Full Time
Job Location: Bangalore

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