In 2020, women’s participation in global workplaces decreased to 46.9% from 51.0% in 1990. While the government and varied agencies continue to fight gender inequality on all fronts, some women have risen to the top irrespective of all the challenges and biases.
Customer experience management is one domain where we find more females leading from the front. Be it their emotional intelligence or exceptional analytical skills that help them understand the customer and their needs better, women are excelling in the field of customer experience and it is a joyous thing to witness.
On the eve of International Women’s Day 2021, we bring to you a decorated list of Top Female CX Leaders to follow in 2021.
Jeanne Bliss
Jeanne is undoubtedly one of the most prominent names on the list of Female CX leaders. As the Founder and President of CustomerBliss, her contribution to the CX
community is unparalleled. Jeanne Bliss has contributed to the growth of the world’s largest brands by holding the important role of Chief Customer Officer gracefully. Jeanne is documenting her experience and expertise in form of books and keynote speeches.
Follow Jeanne Bliss on Twitter.
Sioban Massiah
Sioban Massiah has led Customer Experience at Ted and is now contributing to the growth of Twitter as Partner Experience Manager. Sioban Minassian is also serving on the advisory board of ADCOLOR. Currently busy creating outstanding experiences for Twitter’s partner organizations, without Sioban no Female CX Leaders list is complete. Sioban’s work advocates the intersection of CX technology and events that are inclusive of both digital well as in-person experiences.
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Blake Morgan
Blake is a keynote speaker and customer experience futurist who regularly organizes speeches, workshops, and other thought leadership programs for multiple brands. After the success of her first book “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences”, Blake released The Customer of the Future” and it garnered some raving reviews. Blake is quite vocal on social media posts and shares some insightful posts on customer experience management.
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Priya Shah
Priya Shah is the co-founder and CMO of Sauce. The video creation platform is a solution, which seamlessly integrates visuals into CX management. The platform enables organizations to collaborate with varied key-stakeholders including customers and employees. Priya’s work at Sauce is being viewed as incredible because it is reducing the gap between customers and organizations through visual mediums.
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Kerry Bodine
Kerry Bodine runs a consulting firm named Bodine & Co. Kerry’s fire is believed to have industrial expertise in handling customer journey and design innovation. Kerry’s work in respect of customer journey mapping and management is immense and commands great respect. Connect with this genius on a social media platform for mind-blowing insight into modern-day customer experience management.
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Annette Franz
Annette is the founder and CEO of CX Journey Inc. and also serves as an executive officer on the Board of Directors of the CXPA. With an experience of over 25 years in designing a better experience for both the customers and the employees, Annette has also won recognition as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider. What makes her stand out from the crowd is her immense ability to plan exceptional CX strategies for her clients that, in turn, also makes it possible to begin a cultural transformation.
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Clare Muscutt
Clare Muscutt is an advocate for women in customer experience and uses her platform to amplify female voices from around the globe. She hosts the ‘Inspiring Women in CX’ podcast and recently founded the world’s first online membership community for CX women. A safe space dedicated to women’s networking, personal and professional development. She is famously quoted as saying ‘Building great customer experience doesn’t happen by accident; it happens by design and is ploughing her 20+ years of experience working for the UK’s biggest brands, international consulting and keynote speaking into a higher purpose— Creating the ultimate membership experience to empower female success in CX, globally.
Follow her on LinkedIn.
Jeannie Walters
Often described as “a CX Influencer you should know”, Jeannie Walters has a popular catchphrase that goes like “Creating Fewer Ruined Days for Customers”. Jeanne Walters has inspired a leader of CX executives through her Keynote speeches and varied CX programs. Jeannie Walters is a frequent name on the Ted platform and her presentation on “Meaningful Monuments” is among one of the top 5 Ted Talks on customer retention.
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Sue Duris
Founder and host of #CXChat, a weekly Twitter chat on CX and employee experience, Sue leverages her experience of more than 20 years in helping brands improve their customer experience. She is presently serving as the Director of Customer Experience and Marketing at M4 Communications and aims to help startups to excel through customer experience excellence. To enable this, she makes the best use of her passion for technology and customer experience.
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Emilia D’Anzica
Emilia is a customer success evangelist, author, speaker, and customer success influencer. Emilia is popularly known for her books and keynote speeches. She was also one of the top influential women in customer success by Gainsight in 2016, 2017, and 2018. Emilia has held respectable positions like Chief Customer Officer of Copper and also contributed as Former Board Advisor at GetCatalyst.io
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Nienke Bloem
Nienke Bloem is a certified Customer Experience Professional. Nienke is the first female Dutch speaker who is also a Certified Speaking Professional. She has also co-authored the popular book “The CX Travel Guide- an adventurous book to get started with Customer Experience”. Nienke believes it is her mission to make the world a better place for customers and employees.
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Olga Guseva
Olga has authored a bestselling book titled “Customer Experience”’ Olga is also a Certified Customer Experience Professional (CCXP). Olga is popular as a keynote speaker, a published author, blogger, and consultant. Olga Guseva is currently working with the leading Russian Brands.
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Megan Burns
Known as the founder and CEO of “Experience Enterprises,” which helps organizations to transform into a customer-centric organization, Megan is a keynote CX speaker, facilitator, and executive coach. Prior to starting her own venture, Megan worked as an analyst at Forrester Research to build her own first maturity models for CX named “Customer Experience Management Maturity Model.”
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Diane Magers
A Certified Customer Experience Professional (CCXP) and a CX Expert, Diane Magers is your one-stop destination for all CX consulting needs. Currently working as Chief Experience Officer at Experience Analysts, Diane Magers is also the founder of the organization. Diane has also worked as the CEO of the Customer Experience Professional Association in the recent past.
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Nancy Porte
Nancy is currently the Vice President of Global Customer Experience for Verint. Nancy is a believer in creating quality experiences with the help of the intersection of collaboration and employee engagement. A Certified Customer Experience Professional (CCXP), Nancy frequently addressed industry conferences and contributes to popular blogs.
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Kia Abbott
Kia is currently the Customer Experience Manager at Cape Union Mart Group. Kia Abbott is a Certified Customer Experience Professional (CCXP). Kia is all about driving the journey to becoming a customer-led organization that creates a useful customer experience and delights customers. With an extensive consulting career, Kia Abbott is absolutely one of the most deserving female CX leaders of 2021.
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Aimee Lucas
Aimee Lucas is a Certified Customer Experience Professional (CCXP). Aimee is known for transforming the customer experience through employee engagement and customer-centric process improvement opportunities. Aimee Lucas is keen on improving organizational culture in order to improve employee engagement, which reflects positively on improved customer experience.
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Claire Boscq-Scott
A Global CX Guru, keynote speaker, and a business consultant, throughout her illustrious career, Claire has held important positions. Claire has driven customer experience excellence through her varied initiatives. Claire is also known for her two popular books. Claire believes in curating quality experiences for both customers as well as employees.
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Amanda Forshew
Currently the Managing Partner at Customer Alignment, Amanda Forshew is known for customer experience coaching, guides, and strategies. Amanda is also a distinguished member of the Customer Experience Professional Association. Customer experience optimization, Journey mapping, and VOC programs are the top areas of her interest.
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Tiffany Carpenter
Tiffany is a CX visionary and Head of Customer Intelligence at SAS UK & Ireland. With over two decades of experience in helping organizations with customer experience transformation, Tiffany is one of the most prolific female CX leaders. Tiffany Carpenter is also an advisory Board Member of the CMO Council and the co-founder of Griswold Studios.
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Mila Widyani
A dynamic professional known for her Customer Experience expertise, Mila Widyani is a firm believer in organizational transformation through CX improvements. With an overall experience of 16 years, Mila Widyani is the perfect industry leader to learn from. Mila has worked at Citi, Royal Bank of Scotland, and EY too.
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Sarah Sargent
A very accomplished and inspiring Customer Service & Customer Experience Director at Radian Group, Saran is one of the most popular CX leaders. Sarah also happens to be the first Certified Customer Experience Professional in Yorkshire in 2018. To date, Sarah has successfully built an impressive career in both customer service and CX Leadership across Financial Services and Telecos.
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Katie Stabler
Katie is a customer experience veteran; her contribution to the CX community is unmatched. Katie is also the Founder and Director of CULTIVATE Customer Experience by Design. Katie helps global organizations improve customer experience through CX programs that involve complex structures and regulated environments. Through her firm, she is helping organizations understand customers and deliver quality experiences.
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Mary Drumond
Chief Marketing Officer at Worthix, Mary Drumond is a CX Thought Leader. Mary is also the host of Voices of CX. Mary has decades of experience in digital marketing strategies, growth strategies, and public speaking. As a host and producer at Voices of CX, Mary interviews multiple CX leaders, executives, and researchers.
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Lynn Hunsaker
A customer experience leader, author, and CX leader, Lynn Hunsaker has multiple titles under her belt. Lynn is currently the Chief Customer Officer at ClearAction Continuum. Lynn is among the top Training Providers for CCXP Exams. Lynn has authored 6 benchmarking studies and 3 handbooks. Lynn is a professor at UC Santa Cruz Silicon Valley and holds a seat on the CXPA Board of Directors.
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