Explore MK Career Opportunities Join Us →

category: MK Insights

Customer Service – The New Battle Ground for World Class Organizations

customer-services-740x450

All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

Read More 0

MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

MK-Jaipur-Site-740x450

Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

Read More 0

Outsource to India : A Win-Win Proposition

business-outsource to india

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

Read More 0

How NPS Prediction Impacts “Customer Success”

customer success

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

Read More 0