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category: MK Insights

Customer Service – The New Battle Ground for World Class Organizations


All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site


Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

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Outsource to India : A Win-Win Proposition

business-outsource to india

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

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How NPS Prediction Impacts “Customer Success”

customer success

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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