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category: MK Insights

Top 8 KPIs That Can Help Improve Your Customer Experience

Customer-Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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All About Average Handle Time (AHT)

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Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

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Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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6 Top Reasons to Outsource Your Back-Office Operations

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Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

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Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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Customer Service – The New Battle Ground for World Class Organizations

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All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

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Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

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Outsource to India : A Win-Win Proposition

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Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

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How NPS Prediction Impacts “Customer Success”

customer success

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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