Archive for category: MK Insights

customer-experience-trends

5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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Customer Satisfaction

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...

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product catalogue management

5 Tips To Simplify Online Retail Catalogue Management For Retailers

Online selling and marketing of products is a real tough task. With numerous other retailers offerin...

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NPS Score

NPS Score: A Key Metric to Measure Your Customer Experience

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...

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Dead Air Space

5 Tips To Reduce Dead Air Space While Offering Customer Support

You have been calling the customer care center for the last 10 days to get your one query resolved. ...

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outbound contact center

Outbound is Your Virtual Sales Team. Know How To Make The Best From It

You have an awesome product range but are unable to market it as you would like to due to reasons li...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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outsourcing

5 Things To Keep In Mind Before Outsourcing To A Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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chatbots-support

6 Facts That Make Customer Support Agents Better Than Chatbots

It is an era of technological advancements and development. With a large number of companies introdu...

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Customer Retention

Repeat Customers: 7 Factors That Can Help Improve Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving th...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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