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category: MK Insights

5 Tips to Improve Your First Call Resolution [FCR] Score

FCR-Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

outsourcing

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for every organization. Whether you have an in-house team ...

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6 Facts That Make Customer Support Agents Better Than Chatbots

chatbots-support

It is an era of technological advancements and development. With a large number of companies introducing some or the other advanced technological inno...

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Repeat Customers: 7 Factors That Can Help Improve Customer Retention

Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are few of the top prio...

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10 Quick Tips To Reduce Average Handle Time – AHT

tips-reduce-AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

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Top 8 KPIs That Can Help Improve Your Customer Experience

Customer-Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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All About Average Handle Time (AHT)

All-About-AHT-800x450[1]_35

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

customer-service-agent

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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6 Top Reasons to Outsource Your Back-Office Operations

Back-office-operation

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

outsourcing-customer-support

Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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