Archive for category: MK Insights

Customer Experince

10 Effective Ways to Deliver Top-Notch CX Every Time

When a customer is asked about the best customer experience he/she ever had in his/her life, it woul...

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customer delight

10 Customer Delight Ideas For eCommerce Industry You Must Try in 2019

Ecommerce is a type of business model in which a seller tries to sell his/her goods and services in ...

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mystery shopping tips

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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CX female leaders 2019

International Women’s Day: Top 7 Female CX Leaders To Follow in 2019

“A woman is like a magic wand that can transform your world. She is the one who can make your life m...

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ecommerce-catalogue-management

How A Streamlined Ecommerce Catalogue Management Benefits Retailers?

It’s an era where a majority of transactions have gone online. From making a product purchase to boo...

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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