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category: MK Insights

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Customer Satisfaction

Attaining maximum customer satisfaction has always been the key focus of every contact center. For years, they have been running around the bush to at...

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5 Tips To Simplify Online Retail Catalogue Management For Retailers

product catalogue management

Online selling and marketing of products is a real tough task. With numerous other retailers offering a similar product range at competitive prices, t...

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NPS Score: A Key Metric to Measure Your Customer Experience

NPS Score

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the internet or ask his/her friends at a personal level....

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5 Tips To Reduce Dead Air Space While Offering Customer Support

Dead Air Space

You have been calling the customer care center for the last 10 days to get your one query resolved. But, every time you call, your call gets connected...

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Outbound is Your Virtual Sales Team. Know How To Make The Best From It

outbound contact center

You have an awesome product range but are unable to market it as you would like to due to reasons like limited resources, incapable manpower, and inef...

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5 Tips to Improve Your First Call Resolution [FCR] Score

FCR-Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

outsourcing

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for every organization. Whether you have an in-house team ...

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6 Facts That Make Customer Support Agents Better Than Chatbots

chatbots-support

It is an era of technological advancements and development. With a large number of companies introducing some or the other advanced technological inno...

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Repeat Customers: 7 Factors That Can Help Improve Customer Retention

Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are few of the top prio...

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10 Quick Tips To Reduce Average Handle Time – AHT

tips-reduce-AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

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