Archive for category: MK Insights

ecommerce-catalogue-management

How A Streamlined Ecommerce Catalogue Management Benefits Retailers?

It’s an era where a majority of transactions have gone online. From making a product purchase to boo...

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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customer-experience-trends

5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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Customer Satisfaction

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...

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product catalogue management

5 Tips To Simplify Online Retail Catalogue Management For Retailers

Online selling and marketing of products is a real tough task. With numerous other retailers offerin...

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NPS Score

NPS Score: A Key Metric to Measure Your Customer Experience

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...

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Dead Air Space

5 Tips To Reduce Dead Air Space While Offering Customer Support

You have been calling the customer care center for the last 10 days to get your one query resolved. ...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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