Archive for category: MK Insights

Product Discovery

How E-commerce Platforms can Benefit by Improving Product Discovery?

It is obvious for you to look from outside and discover fulfillment rate and delivery speed as the k...

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data visualization tools

Future Ready Data Visualization Tools for Business Executives

The saying “Most of the world will make decisions either by guessing or using the gut. They wi...

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improve seller performance

10 Tips to Improve Seller Performance on Your Online Marketplace

A study by KPMG reveals that “54% of buyers shop online because they can shop at all hours of ...

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Call Center Benchmarking

What, Why and How of Call Center Benchmarking?

Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped de...

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customer experience metrics

5 Key Customer Experience Metrics that Can Help You Double the Revenue

A consumer-facing business often faces a dilemma about whether to improve on customer experience man...

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start-up business

10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

Eliza is the owner of a newly-established start-up that has been doing well in the market so far. Th...

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Quality Monitoring

Call Center Quality Monitoring: 10 Tips To Up The Game for SaaS Companies

Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...

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Contact Center Agents

Contact Center Agents Performance: This Is How You Can Help Them Improve

Joey has been working as a contact center executive for over a year now. A keen learner with a quest...

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Mystery Shopping for BFSI

Mystery Shopping for BFSI: Your Own Supervisory Tool

With the changing trends and the emerging needs of improved customer experience, it has become cruci...

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mystery shopping program

10 Best Practices To Follow And Know More With Mystery Shopping

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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