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category: MK Insights

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

mystery shopping tips

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and loyalty towards your brand. But there are times w...

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10 Critical Factors That May Impact Your Net Promoter Score (NPS)

Net Promoter Score

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS). Some of these include paying close attention to t...

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International Women’s Day: Top 7 Female CX Leaders To Follow in 2019

CX female leaders 2019

“A woman is like a magic wand that can transform your world. She is the one who can make your life much more beautiful and meaningful than ever before...

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How A Streamlined Ecommerce Catalogue Management Benefits Retailers?

ecommerce-catalogue-management

It’s an era where a majority of transactions have gone online. From making a product purchase to booking a hotel, customers these days are making a ra...

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10 Critical Elements That Can Boost Your Contact Center Performance

contact center performance

It is often said and believed that great customer service is all about meeting your customers’ expectations and keeping them happy. While attaining th...

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Top 10 Customer Experience (CX) Blogs To Follow in 2019

top CX blogs to follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and revenue for an organization. But, there have been...

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5 Tips To Optimize Live Chat To Deliver Better Customer Experience

Live Chat

With a large number of contact centers having adopted an omni-channel approach, there is no doubt that the customers now have several modes of communi...

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Follow These 5 Tips To Improve Your Contact Center’s FCR Score

FCR-Rate

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ performance, productivity, and how well they are able ...

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5 Customer Experience Trends To Follow in 2019

customer-experience-trends

Customer experience (CX) has always been the key focus of every contact center. Whether it is about earning a good market reputation or resolving cust...

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Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Customer Satisfaction

Attaining maximum customer satisfaction has always been the key focus of every contact center. For years, they have been running around the bush to at...

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