BPOs are enterprises that help bigger organizations manage their processes efficiently. Often BPOs are companies that help other big companies develop a set of capabilities. On the contrary, BPOs’ services are also used to reduce load. BPOs take away the pressure of repetitive processes and allow enterprises to focus on their core services or products.
A BPO is generally located in countries with affordable talent pool with capabilities to operate 24X7 and cater to multiple needs of a client that includes customer support, document management, payment processing, lead generation, and hiring and payroll management.
In the early years of its inception, BPOs catered mainly to telecoms and travel companies but in the contemporary world, it is helping e-commerce, Fintech, Healthcare, and even governments run their processes efficiently.