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Customer Service – The New Battle Ground for World Class Organizations

All businesses today have their own goals, visions and missions. But it is a known fact that every b...

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Gender Diversity at Work Place – Why It Is Good For You

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform th...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, M...

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Outsource to India : A Win-Win Proposition

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plag...

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customer success

How NPS Prediction Impacts “Customer Success”

NPS Management is a well-known social phenomenon that a happy customer talks about you to three frie...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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