All organizations building omnichannel customer service expertise have recognized that different cus...
Over one-third of online buyers have bought products from a D2C brand in the recent past. The practi...
Customer service is a dominant component of a business; it directly affects revenue, brand reputatio...
The e-commerce industry is incessantly evolving; today, players are improving and customizing their ...
All customer service centers have reported a dramatic increase in call volumes. The exponential rise...
Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping...
Contact center managers rely on the Average Speed of Answers to critically assess agent’s efficiency...
Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights...
Ever since the COVID-19 outbreak, outsourcing organizations have tried every trick in their satchel ...
Customers today are addicted to the experience offered on top e-commerce platforms, anything less an...