Blog

DfG-Event-MattsenKumar-LLC

MK Invites Days for Girls (DfG) to Spread Awareness About Safe Menstrual Practices

Gurgaon, September 28, 2018: As MattsenKumar LLC (MK) approached the closing of its Month of Awesome...

Read More
tips-reduce-AHT

10 Quick Tips To Reduce Average Handle Time – AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 mill...

Read More
Press Release - MattsenKumar

MattsenKumar Announces New Tagline: Emphasis on The Right Values

Gurugram, Haryana, September 25, 2018: As a part of its “Month of Awesomeness” (MOA) celebrations th...

Read More
Customer-Experience

Top 8 KPIs That Can Help Improve Your Customer Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplac...

Read More
Employees-Engagement-at-MK

Employee Engagement – The MK Style

Many times, we, as the people’s manager, receive a message on the importance of appreciating the emp...

Read More
All-About-AHT-800x450[1]_35

All About Average Handle Time (AHT)

Performing the job of a call center agent is never easy. From handling customer requests to resolvin...

Read More
customer-service-agent

7 Traits to Look For When Hiring Customer Service Agents

Customer service agents are the voice of every organization. No matter how great your product is, th...

Read More
Woman-Friendly-Workplace

How to Make Your Workplace Woman Friendly

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It get...

Read More
Back-office-operation

6 Top Reasons to Outsource Your Back-Office Operations

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to d...

Read More
outsourcing-customer-support

Thinking About Outsourcing Your Customer Support? Here’s Why You Should

Customer Support is crucial for any organization’s success today. Without a strong support team, it ...

Read More
Join 2000+ CX Executives
WHO RECEIVE OUR LATEST UPDATES IN THEIR INBOX

SUBSCRIBE 
PS : We do not believe in Spam
close-link

How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
DOWNLOAD NOW
close-link

How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
close-link