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All-About-AHT-800x450[1]_35

All About Average Handle Time (AHT)

Performing the job of a call center agent is never easy. From handling customer requests to resolvin...

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customer-service-agent

7 Traits to Look For When Hiring Customer Service Agents

Customer service agents are the voice of every organization. No matter how great your product is, th...

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Woman-Friendly-Workplace

How to Make Your Workplace Woman Friendly

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It get...

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Back-office-operation

6 Top Reasons to Outsource Your Back-Office Operations

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to d...

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outsourcing-customer-support

Thinking About Outsourcing Your Customer Support? Here’s Why You Should

Customer Support is crucial for any organization’s success today. Without a strong support team, it ...

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customer-services-740x450

Customer Service – The New Battle Ground for World Class Organizations

All businesses today have their own goals, visions and missions. But it is a known fact that every b...

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gender-diversity

Gender Diversity at Work Place – Why It Is Good For You

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform th...

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MK-Jaipur-Site-740x450

MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, M...

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business-outsource to india

Outsource to India : A Win-Win Proposition

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plag...

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customer success

How NPS Prediction Impacts “Customer Success”

NPS Management is a well-known social phenomenon that a happy customer talks about you to three frie...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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