In this fast-evolving corporate world, training and skills development has become an indispensable s...
It’s an era where a majority of transactions have gone online. From making a product purchase to boo...
It is often said and believed that great customer service is all about meeting your customers’ expec...
The term customer experience or CX is emerging as one of the key differentiators to drive growth and...
With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...
A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...
Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...
Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...
Online selling and marketing of products is a real tough task. With numerous other retailers offerin...
Environment, sustainability and development have been the major concerns for society as a whole. The...
