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Contact Center Agents

Contact Center Agents Performance: This Is How You Can Help Them Improve

Joey has been working as a contact center executive for over a year now. A keen learner with a quest...

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Mystery Shopping for BFSI

Mystery Shopping for BFSI: Your Own Supervisory Tool

With the changing trends and the emerging needs of improved customer experience, it has become cruci...

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mystery shopping program

10 Best Practices To Follow And Know More With Mystery Shopping

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...

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Customer Experince

10 Effective Ways to Deliver Top-Notch CX Every Time

When a customer is asked about the best customer experience he/she ever had in his/her life, it woul...

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Ungender

Safeguarding Diversity At MK – Launch of Its First-Ever #Ungender Drive

According to a recent survey conducted by Glassdoor, 69 percent of executives rated diversity and in...

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customer delight

10 Customer Delight Ideas For eCommerce Industry You Must Try in 2019

Ecommerce is a type of business model in which a seller tries to sell his/her goods and services in ...

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mystery shopping tips

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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Women-Leaders

International Women’s Day 2019 – Meet 10 Inspiring MK Women Leaders

Name: Aarati Kumar Role: Chief Operating Officer 1. Who is your biggest influence? Life. Adapt and ...

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CX female leaders 2019

International Women’s Day: Top 7 Female CX Leaders To Follow in 2019

“A woman is like a magic wand that can transform your world. She is the one who can make your life m...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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