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FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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customer-experience-trends

5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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Customer Satisfaction

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...

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product catalogue management

5 Tips To Simplify Online Retail Catalogue Management For Retailers

Online selling and marketing of products is a real tough task. With numerous other retailers offerin...

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MK Sparsh

Giving Back To The Society’ With MK Sparsh

Environment, sustainability and development have been the major concerns for society as a whole. The...

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NPS Score

NPS Score: A Key Metric to Measure Your Customer Experience

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...

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Dead Air Space

5 Tips To Reduce Dead Air Space While Offering Customer Support

You have been calling the customer care center for the last 10 days to get your one query resolved. ...

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outbound contact center

Outbound is Your Virtual Sales Team. Know How To Make The Best From It

You have an awesome product range but are unable to market it as you would like to due to reasons li...

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month-of-awesomeness-MK

Month of Awesomeness (MOA) 2018 – A Celebration of Diversity, Passion & Partnership

For years, various organizations have been demonstrating that employees are their most valuable asse...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
DOWNLOAD NOW
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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