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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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Women-Leaders

International Women’s Day 2019 – Meet 10 Inspiring MK Women Leaders

Name: Aarati Kumar Role: Chief Operating Officer 1. Who is your biggest influence? Life. Adapt and ...

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CX female leaders 2019

International Women’s Day: Top 7 Female CX Leaders To Follow in 2019

“A woman is like a magic wand that can transform your world. She is the one who can make your life m...

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training programs

Upskilling Employees With The EPIC Training Program

In this fast-evolving corporate world, training and skills development has become an indispensable s...

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ecommerce-catalogue-management

How A Streamlined Ecommerce Catalogue Management Benefits Retailers?

It’s an era where a majority of transactions have gone online. From making a product purchase to boo...

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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customer-experience-trends

5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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