Business Process Outsourcing Services

Designed to improve process efficiencies, bring cost savings, and improve business performance

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    CALL CENTER OUTSOURCING SERVICES

    We help organizations boost their customer satisfaction and loyalty by setting up and managing inbound and outbound call centers as per business needs.

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  • back-office

    BACK-OFFICE PROCESS OUTSOURCING SERVICES

    We support organizations to boost the efficiency of their back-office operations by managing their channels like email, chat, and other support processes.

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  • E-commerce

    E-COMMERCE OUTSOURCING SERVICES

    We help e-commerce companies boost their efficiencies and revenues by handling their catalog management, product discovery, seller & buyer management, & more.

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  • performance-Compliance

    NEQQO: Business Insights Solution

    NEQQO empowers you to analyze Key Performance Indicators (KPIs) related to call center and agent performance, achieve 100% call transcription, and acquire valuable, actionable business insights on customer experience, agent performance, operational efficiency, and productivity.

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  • Professional-services

    PROFESSIONAL SERVICES

    We work with organizations and help them improve their business processes, benchmark against competition, visualize their data, and improve analytics.

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  • innovation-at-MK

    INNOVATION AT MK

    We have developed cutting-edge innovations for better productivity and efficiency for social media monitoring, interaction analytics, and speech analytics.

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Awards & Recognition

Our outsourcing services are well recognized and appreciated by industry-leading platforms and organizations.

Most Recommended Call Center Agency
GoodFirm Top BPO Service
Top voice service Clutch 2021
Top Data Entry Clutch 2020

Find Out What We Have Delivered For Our Clients

We have partnered with some of the leading organizations across the globe from industries like e-commerce, banking and financial, retail, media, and more. Here are some of our best work of delivering the desired business results for our clients.

Customer Journey – Telecommunication Industry Customer Journey

Customer Journey – Telecommunication Industry

Download PDF Customer Profile A publicly held business cloud communications provider. Offers unified communications plat

Diverse Industry Expertise

We support organizations from varied industries with our cutting-edge outsourcing services to suit their business goals.

Our expertise spans across industries like BFSI, Technology, Education, Retail, E-commerce, Media, Entertainment, and Telecom. We have worked with leading organizations across these industries and helped them deliver the best experience for their customers and achieve the holy grail of growth.

We have helped organizations across industries with our expertise in contact center management, back-office operations, process improvement, and e-commerce consulting. We bring our expertise and cross-industry experience to help our clients establish the best processes to boost their performance efficiently.

The Ultimate Guide to Contact Center Metrics

Learn the most important metrics to run an efficient
contact center for your organization.

 

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Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.

With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.

Corporate Responsibility

At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.

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Our Leadership & Our People

Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more

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Why MattsenKumar

We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.

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Frequently Asked Questions

We believe in helping our clients in every way possible and the starting point is by answering any question they have.

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Want to Discuss Your Outsourcing Needs?

Contact our experts now: +1 888 749 4877

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