Pocket Friendly Solution
MK SmartAnalyze is currently the most economical Speech Analytics solution in the industry. If you have been holding off on your analytics advancement because of budget constraints, worry no more – Our most AFFORDABLE pricing will fulfill your speech analytics needs and more. In addition to having a competitive pricing, we are also going to lay a wager, that you will totally enjoy the state of the art features of MK SmartSpeech right out of the gate given it is so easy to use and gain most valuable insights
Another great feature of MK SmartAnalyze is that you get SUPERFAST results. You get the calls uploaded – doesn’t matter if it’s in a batch that you want to load manually or queued for push upload – your audio is processed into transcriptions almost momentarily (we are talking mere few seconds here!). And you are all set to execute the analytics queries right away and use the intelligence for any business decisions that you need to make. And have we mentioned yet, it’s easy as a pie!
MK SmartAnalyze not only is fast but fiercely accurate. The conversations that are processed into transcripts will show you EXACTLY what was talked about in the conversation and as such enables your analytics queries to deliver the most ACCURATE results. And if you want to go listen to a specific portion of the call just to make sure (and don’t want to take our word for it) you can do that just with a click of a button. Just click on the part of the transcript that peaks your interest and it will play the exact portion from the call
Redaction of Sensitive Information
So you have got some sensitive information being discussed on the call or may have a PCI compliance need. Worry no more! MK SmartAnalyze uses an effective speech-to-text redaction technology that will eliminate any sensitive data – such as PCI/PII customer credit card data – from audio and/or transcription data and storage files. This makes complying with PCI DSS regulations easy and painless, and the high accuracy ensures that important information isn’t lost in the redaction process
Additional Call Level Insights
Do you want to get additional drill downs and analytics slicing? MK SmartAnalyze solution comes pre-packaged with features like SPEAKER SEPARATION (that allows you to analyze each speaker’s words independently), EMOTIONAL INTELLIGENCE (so you can understand how customer sentiment is trending over the course of the call), GENDER IDENTIFICATION (to determine unique gender preferences), VALUABLE METADATA (including silence and talk over) and many other insights that you don’t have to build separately