telecom

For telecommunications players, competent customer service makes all the difference today.

Huge investments, uprising need for latest technology and the need for effective customer service is cutting into profits of major telecom organizations.

At MattsenKumar, we have worked with several leading telecommunications players across the globe and helped them improve their customer service operations and rebuilding high performance processes in place.

We Serve

Telecommunications Organizations

Our team has helped telecom organizations boost their revenues and reduce their costs by improving their internal processes and contact center operations.

Internet Service Providers

We have helped internet service providers manage their contact centers efficiently and achieve their revenues much effortlessly.

Solutions

MattsenKumar’s contact center solutions and analytics and consulting teams partner with leading telecommunications players and help them save costs and achiever better ROI from their investments.

Contact Center Solutions

Our teams provide cutting-edge contact center management services for telecom players which helps them with boosting their NPS and brand loyalty.

Analytics & Consulting

Our analytics team helps telecom companies and internet service providers help boost their call center performance using speech analytics and back office operations. They also help them improve their critical processes by studying them and suggesting the right improvements using Lean/Six Sigma methodology.