Technology

Customer Experience matters more than ever for Technology organizations.

Technology players across the globe are faced with multiple challenges like fierce competition, tumbling market share, and persistent need for innovation. Our team works with some of the leading global technology players helping them improve their contact center operations, back offices and seamless process optimization for better outcomes.

We Serve

Software Companies

We help software organizations manage their customer contact centers, back offices and also help them boost their CSAT scores and their brand loyalty.

Technology Manufacturers

We work with manufacturing organizations and help them identify challenges in their processes and build highly efficient processes using Predictive Modelling etc.

ITES Service Providers

We partner with ITES providers helping them with their customer service and back office processes by using IVRs and other technologies.

Solutions

Contact Center Management

MK’s Contact Center Management helps technology players to leverage our expertise to boost their revenues, improve NPS and build customer loyalty.

Analytics & Consulting

Our Analytics & Consulting team works with technology companies to design high performing optimized processes which helps them boost their productivity coupled with growth.