ecommerce solutions

Retail organizations have to meet their customers whenever and wherever they want.

Retail players are challenged by customers demanding omni-channel experiences, advances in technologies, and ever increasing customer expectations. Add to this, the need to reduce costs while increasing efficiency.

At MattsenKumar, our eCommerce solutions have helped some of the big eCommerce brands around the globe overcome these challenges effectively and grow their business impeccably.

We Serve

E-commerce Organizations

We help e-commerce players by handling their seller outreach to on boarding, search accuracy to process improvements, catalogue management to quality improvements. We also assist them with setting up helpdesks for catalogues and sellers.

Retail Organizations

We work with retail organizations to manage their contact center and back-office operations. We partner with them in revamping their NPS processes thereby boosting their brand and customer loyalty.

Solutions

Our teams work as a partner for the top e-commerce players and retail organizations from around the globe.

Contact Center Outsourcing Services

Our Contact Center Solutions help retail organizations and e-commerce companies with management of their customer care operations and back office operations.

Professional Services

Our Professional Services teams work with retail and e-commerce organizations to improve their customer experience relying on our vast experience in NPS, Customer Journey Mapping and Mystery Shopping.

E-commerce Solutions

Our e-commerce solutions help companies streamline their processes like catalog management, search quality improvement, seller –buyer management and helpdesks.