ecommerce solutions

Retail organizations have to meet their customers whenever and wherever they want.

Retail players are challenged by customers demanding omni-channel experiences, advances in technologies, and ever increasing customer expectations. Add to this, the need to reduce costs while increasing efficiency.

At MattsenKumar, our ecommerce solutions have helped some of the big ecommerce brands around the globe overcome these challenges effectively and grow their business impeccably.

We Serve

Ecommerce Organizations

We help ecommerce players by handling their seller outreach to on boarding, search accuracy to process improvements, catalogue management to quality improvements. We also assist them with setting up helpdesks for catalogues and sellers.

Retail Organizations

We work with retail organizations managing their contact center and back office operations. We partner with them in revamping their NPS processes and thereby boosting their brand and customer loyalty.

Solutions

Our teams work as a partner for the top ecommerce players and retail organizations from around the globe.

Contact Center Solutions

Our Contact Center Solutions help retail organizations and ecommerce companies with management of their customer care operations and back office operations.

Analytics & Consulting

MK’s analytics and consulting teams work with retail and ecommerce organizations to improve their contact centers via speech analytics, NPS via process improvement and more.

Ecommerce Solutions

Our ecommerce solutions help companies streamline their processes like seller on boarding, outreach, search quality improvement and also with helpdesks for sellers and customers.