Company Profile

About MK

Outsourcing with MattsenKumar (“MK”) means more than “just” competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its’ clients—and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK’s DNA——and these quality extras are built into their support model. Through our Business Insights team, in addition to successful transactional output, we also offer business analytics and assessment to further enhance our value proposition. A commitment to ensuring maximum protection of client data is demonstrated through several successive years of being PCI CERTIFIED —— MK’s clients deserve nothing less.

MK has been growing global offshore talent in India for over fifteen (15) years, clients are assured of tried and true hiring, training and team development processes——these fundamentals ensure that the maximum ROI is consistently delivered. In fact, MK is so successful with its’ clients that even in the vastly competitive global outsourcing market, MK successfully keeps and grows clients year after year, and overall client attrition within MK is 80% LESS than what other global outsourcers achieve. MattsenKumar. Your best choice for quality global outsourcing.

How we work

With fifteen-plus years of experience growing global BPO teams, MK understands how to leverage offshore outsourcing for maximum effectiveness, Many key differentiators, MK’s “secret sauce,” are leveraged to make the global outsourcing decision a no-brainer, including:

Implementation processes that truly make complex knowledge transfer and technology integration necessities easy. We ensure that every I is dotted and t is crossed while working providing detailed project plan updates every step of the way. Successful launches ARE a collaboration between MK and client—but we’ve launched successful new programs for dozens of global clients and our experience helps ensure the smoothest possible launch, and the quickest path to maximizing our value.

Team member Recruitment, selection and development are also strategic differentiators. There’s a reason employee attrition is lower than industry and it starts with our approach to identifying candidates who can be trained to meet and exceed service delivery expectations. We’ve successfully hired, trained and retained thousands of team members. When visiting an MK site, that positive “buzz” you feel when you enter isn’t by chance—it’s through a systematic approach to team building that pays results for our employees and most importantly, our valued clients.

Our ongoing service delivery strives to continually Raise the Bar for our clients, and yesterday’s “at goal” results mean nothing to today’s output. Many clients have been with MK for five, seven, even TEN plus years because we are constantly striving to deliver more——this commitment toward always getting better is another key difference in going the MK way.

About Mattsen & Kumar

When global outsourcing started in a big way—back in the late 1990’s through early turn of the century, the founders of MK were in the trenches helping lead the way. Mike Mattsen moved to Delhi in 2000 and helped grow one of the first global BPO’s from just ten to over 3000 employees, and his first site manager was Aarati Kumar who then went on to be country manager for other large global BPO firms. Mike also opened up large operations in south America and previous to that, ran operations for a sixteen (16) site BPO throughout the US and Canada. Their vast knowledge and leadership in the India market, in particular, assures our clients nothing but their best source for high value and quality Business Process Outsourcing (BPO) solutions.

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