OUR SERVICES

Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.

Serving organizations with world class back office operations managing chat, email and transactions with highest data security and quality.

Partnering with organizations with specialized and customized services aligned for the entire e-commerce value chain for growth and better customer loyalty.

Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.

Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.

AWARDS & RECOGNITION

OUR PAST WORK

We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.

How A Leading Indian Marketplace Improved Conversions & Reduced Product Returns ecom

How A Leading Indian Marketplace Improved Conversions & Reduced Product Returns

Customer Profile One of the biggest e-commerce marketplace in India offering consumer products like books, media, electr
Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining

Find out the most important metrics for your contact center.
Our Contact Center Metrics Guide. Available Now.

INDUSTRY EXPERTISE

Our expertise spans across industries like BFSI, Technology, Education, Retail, E-commerce, Media, Entertainment, and Telecom. We have worked with leading organizations across these industries and helped them deliver the best experience for their customers and achieve the holy grail of growth.

We have helped organizations across industries with our expertise in contact center management, back-office operations, process improvement, and e-commerce consulting. We bring our expertise and cross-industry experience to help our clients establish the best processes to boost their performance efficiently.

LATEST FROM OUR BLOG

WHAT OUR CLIENTS SAY

MK has evolved to be our most trustworthy partner for business process outsourcing over the last decade. Thanks for the support.

Vice President

Vice President

One of the leading Financial Organizations

The highlight of our association with MattsenKumar was the flexibility and expertise the talent pool brings to the table. Kudos team.

Manager - Quality & Analysis

Manager - Quality & Analysis

Major Utilities Organization

The team has always displayed a “can-do” attitude in the toughest of the situations. That’s why MK is our preferred partner for outsourcing.

VP – Customer Experience

VP – Customer Experience

Leading Telecom Company
Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.

With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.

 

Corporate Responsibility

At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.

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Our Leadership & Our People

Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more

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Why MattsenKumar

We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.

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Frequently Asked Questions

We believe in helping our clients in every way possible and the starting point is by answering any question they have.

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