On Demand Insights
Benchmarking is one of the most important tools that aids in decision making. Imagine yourself having all kinds of insights on how different companies are servicing their customers and how they Perform on different metrics at your fingertips, how convenient would that be! MK Benchmark allows our partner companies to receive insights anytime they want. This IS the piece of the puzzle you were looking for to take your own business to the next level.
Cross Industry Comparison
Through our report, not only do you get an insight from your own industry, but you can compare the results across other players and see where you stand and where you need to head towards to stay competitive in the market. For example you might want to know how you compare when it comes to NPS across industries and verticals
Best Practice Sharing
MK Benchmark in addition to comparing your key performance indicators, also provides trending practices, methodologies and frameworks being followed by different companies in the industry. This ensures you have the best insights and timely strategies that you can almost deploy in your own business environment and reap the benefits. Who doesn’t love some good ideas, right? And we are talking about great ideas that have proven themselves!
WIDE RANGE OF KPIs
Since MK Benchmark has partners from different industries, domains and verticals, our KPIs range from simpler details like Net Promoter Score, CSAT, First Call Resolution, call volumes, handle times, to complex indicators such as a customer emotion trending, call handling efficiency, etc. The wide range of KPIs mean that you have a holistic view of how your business is performing in comparison to others and also provides insights on areas that hadn’t been looked at before